Conversational AI is radically disrupting consumer behaviour and expectations across all business sectors; from banking to retail, consumer goods to entertainment. 

People have quickly become familiar with using tools like ChatGPT, Bing, Amazon Alexa, and Google Assistant to work, search, create, and solve. However, many businesses face a capability chasm – unsure of what people want or trust in this new era of technology, or where to invest.

Together with Delineate, we interviewed 7000 people in the US, UK, Germany, Mexico, and Australia, for the AI Consumer Index 2023.

The findings will help you make sense of what people want and need from conversational AI, with insights to help your brand deliver.