By Vixen Labs / July 17, 2023 / Evergreen Insights

Discover the steps to successfully integrate conversational AI into your large-scale organisation and transform your business with AI.

Large-scale organisations often face unique challenges with multiple departments, international presence, and diverse languages. But, with the right approach, integrating the next generation of Artificial Intelligence (AI) can be a seamless and transformative journey.

So, let’s jump right into these five steps and unlock the power of conversational AI for your business.

But first, before embarking on the five steps, it’s vital to identify and engage the stakeholders who will drive the AI integration process. We’re talking executives from IT, legal, and HR, right through to consumer experience, marketing, and more. Their buy-in and involvement are crucial for a successful implementation.

Once you have this core group, you can align around the following steps.

STEP 1: THE KNOWLEDGE FOUNTAIN – BUILDING A GREAT BRAIN

Think of integrating AI as bringing in a new member to your team. Just like a new recruit, the AI is eager to help, but needs a deep understanding of your business.

In this step, you focus on injecting your brand’s unique perspective into the AI. This involves feeding it the right information, such as customer records, brand guidelines, product details, or customer service scripts. Clarifying the objectives and tasks for the AI upfront ensures alignment with your business goals.

STEP 2: THE VOICE BOX – Crafting the AI PERSONA

To ensure your AI sounds like your brand, you need to build a persona that reflects your brand’s voice.

“DO YOU WANT YOUR BRAND VOICE TO BE CHATTY? SERIOUS? SOMEWHERE IN BETWEEN? HOW CAN WE MAKE SURE THAT THE TONE IS RIGHT?”

James 'JP' Poulter

JAMES POULTER

Co-founder & CEO, VIXEN LABS

This goes beyond creating a robotic or fictional character; it’s about making the AI interact in a way that aligns with your brand’s characteristics. Linguistic proficiency is essential, enabling the AI to speak naturally to your various audiences, whether external customers or internal teams. Regularly refreshing and refining the AI’s persona is crucial for ongoing effectiveness.

STEP 3: CHOOSING THE RIGHT STAGE FOR YOUR AI

Rather than launching AI across multiple platforms without a clear strategy, take a step back and choose the appropriate stage for its performance. Determine where your AI will have the most impact, whether it’s in customer interactions on WhatsApp or Alexa, enhancing your brand’s image through different platforms, or integrating it into your IVR system. Each part of your business may require a unique approach, so make strategic decisions regarding the deployment.

“WE OFTEN TALK HERE AT VIXEN LABS ABOUT SELLING, SERVING, AND SAVING WHEN IT COMES TO AI. ARE YOU GOING TO HELP SELL MORE PRODUCTS? SERVE MORE CUSTOMERS? OR IMPROVE EFFICIENCIES TO SAVE MONEY?”

James 'JP' Poulter

JAMES POULTER

Co-founder & CEO, VIXEN LABS

STEP 4: THE MAGIC TOUCH – UX CUSTOMISATION

Customising the user experience (UX) is vital when it comes to conversational AI. Natural language processing and understanding are key components here. Your AI needs to accurately process data from various interactions, be it text or speech, and understand colloquialisms, slang, or industry-specific terms. Regularly refining the AI’s natural language understanding ensures it interprets user intent correctly and consistently improves its performance over time.

STEP 5: FINE-TUNING FOR CONTINUOUS IMPROVEMENT

AI integration is an ongoing process; it’s not a one-and-done implementation. Regular analysis, improvement, and iteration are essential for extracting maximum value. Treat your AI as a valuable coworker, continually refining its capabilities and learning from user interactions.

By analysing data securely, refining models, and deleting unnecessary information, you ensure your AI aligns with evolving business needs while respecting user privacy.

CONGRATULATIONS

You now have a framework consisting of these five critical steps to guide your large organisation’s AI integration journey. Remember, executive-level support is essential for success, so make sure the top stakeholders are on board.

WE CAN HELP

If you’d like further assistance on how Vixen Labs can help integrate AI into your large business, whether it’s an enterprise or a single division, we’re here for you.

Get in touch today.

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