Our Work


How we helped brands connect, serve, and sell through conversation – the products we’ve built, the services we’ve delivered, and the processes behind them. 

With more and more voice-enabled touch points on Alexa and our phones, customer journey mapping can’t exist without Voice Search Engine Optimisation (VSEO). The Barilla Group wanted a guide to help their global teams understand voice search and why it would be beneficial for Barilla

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This is the first official McDonald’s skill in the UK, generating a new way for customers to enjoy their favourite fast food experience safely and swiftly. A brand well-known for its excellent customer service, McDonald’s adopted voice technology to add value and reward loyalty.

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A black book leaning against a cream coloured wall, written on the front cover is AI Consumer Index 2023


Get insights into what customers want and need in an age of AI-powered conversations with the AI Consumer Index.