MAKING SENSE OF CONVERSATIONAL AI
Conversational AI is disrupting consumer behaviour across sectors, from banking to retail, healthcare, and everything in between, as people become familiar with using AI-powered tools to work, search, create, and solve.
As consumers embrace AI-powered solutions, customer-centric brands must catch up to to retain their competitive edge.
The AI Consumer Index is your compass to understanding what consumers expect from AI-enabled brand experiences and voice applications, so you can stay ahead.
The report offers invaluable strategic insights that will empower your brand to deliver exceptional experiences in the era of AI-driven interactions.
7000 INTERVIEWS, 5 MARKETS
We interviewed 7,000 people in the US, UK, Germany, Australia and Mexico to uncover what they really think about AI-powered chatbots, large language models (LLMs), voice assistants, and generative AI.
HOLISTIC VIEW ACROSS SECTORS
The AI Consumer Index 2023 leaves no stone unturned. We explore how consumer behaviour has changed in Retail, Healthcare, Finance, and Entertainment to give you our most comprehensive research to date.
CONDUCTED WITH DELINEATE
To ensure we deliver high-quality, transparent data, we partner with independent research firm, Delineate. We both believe in stats that are current and actionable now.
WHAT’S IN THE REPORT?
Conversational AI and voice is a rapidly changing, ever-evolving environment. Stay up to date on the latest trends in 2023.
GIVING YOU THE EDGE
Tailored insights, use cases, and persona profiles – the report unlocks new ways to leverage conversational AI and voice within each sector.
NEEDS. WISHES. CONCERNS.
The research shows how people use AI and voice to work, search, create, and solve, as well as how comfortable they are with it.
RESULTS BY SECTOR & DEVICE
From chatbots to IVR, mobile, web, and voice assistants across Banking, Retail, Healthcare and Consumer Packaged Goods – we cover it all. Take a deep dive with us.
Watch a recording of the live webinar to get the latest results from the AI Consumer Index. You’ll get the insights that will help you understand the impact of conversational AI and voice technology on consumer behaviour, from the experts at Delineate and Vixen Labs.
Delineate is our research partner, and a modern research and insight company driven by the smartest people and powered by a smart technology platform.
Open Voice Network (OVON) is an open source association of the Linux Foundation, dedicated to advancing open standards that support the adoption of AI-enabled voice systems.